Right Refund

A revolution in
medical refunds

Paper refund checks are a thing of the past, with Right Refund you get your money instantly, directly from your smartphone.

If you're a healthcare provider, learn more here
Secure, compliant, and industry recognized
HIPAA Verification Icon
Image of virtual debit card from Right Refund.Image of virtual debit card from Right Refund.
Image of virtual debit card from Right Refund.Image of virtual debit card from Right Refund.Image of virtual debit card from Right Refund.

Digital medical refunds

What is Right Refund?

Right Refund is a leading digital refund technology used by healthcare providers to send medical refunds to their patients. Instead of sending a paper check, they send your refund to your smartphone through our secure platform.

  • Instant refunds

  • Lower cost

  • US-based support

  • Less waste

  • More transparent

  • No app needed

Image of Right Refund user interface, digital medical refunds.
Image of Right Refund user interface, digital medical refunds.
Why Right Refund?

No fees, ever.

Healthcare providers use Right Refund because their patients love the simple (free) process.

Always Free
money_off
$0.00
Right Refund is always 100% free to patients receiving a refund.
Any Amount
payments
$0.01
We send refunds of any amount, with no minimums.
How it works

Your medical refund, only a few taps away

With Right Refund, you don't need to download an app or go through complicated verification. You get your money instantly and can spend it right away!

Image of person using Right Refund to accept digital medical refund.
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Overpayment discovered

Your healthcare provider discovers that you overpaid and initiates a refund.

notifications

You get notified

You receive a text and/or email alerting you of your medical refund.

attach_money

You get your money

Follow a few simple steps and receive your money instantly.

Your money, your way
credit_card

Instant to virtual debit

The fastest way to use your refund is by instantly loading it onto a virtual debit card that can be used just like a regular debit card.

currency_exchange

Transfer using your debit card

The easiest way to get your refund back into your checking account is by using your debit card number to transfer the funds.

account_balance

Standard ACH transfer

If you would rather provide your bank info, your refund will be available 2-3 business days.

Image of Right Refund user interface, digital medical refunds.

Frequently asked questions

Since this may be your first time receiving a digital refund, you probably have questions.
We have answers!

What is Right Refund?

Right Refund is a service used by healthcare providers to send patient refunds digitally instead of mailing paper checks. The Right Refund service is offered and managed by Crossroads Health, LLC - a leading healthcare financial services vendor headquartered in Gardena, CA.

Does Right Refund cost me anything?

No! Right Refund is completely free for those receiving the refund, no fees will be applied anywhere during or after the refund process.

Why am I receiving a refund?

Your healthcare provider has determined that you are due a refund. In an effort to quickly and efficiently refund patients, your healthcare provider hired Crossroads Health to process these patient refunds. Patient and Guarantor Information was provided by your healthcare provider to Crossroads Health for this purpose.

How do I know this is legitimate?

In this day and age that is a reasonable question. There are several ways to tell that the communication from Right Refund is legitimate.

1. We send both a text message and an email.
2. We address you by your name and don’t say something vague like “Dear Patient.”
3. We include the name of the medical practice you visited.
4. We are available for support online and over the phone.
5. Our URL is “secure - https://:”

How did you get my information?

Your healthcare provider hired Crossroads Health, LLC to process their patient refunds via Right Refund. Patient and Guarantor Information was provided by your healthcare provider for this purpose.

What's the fastest way to receive my refund?

Instant deposit using your debit card number and the digital debit card options are the fastest, most secure way to accept your refund.

How long do I have to accept my refund?

The refunds will be available via the link received to accept for a period of 30 calendar days. We will send a reminder every 3 days until your link expires, after which you must contact your healthcare provider directly, or email support@rightrefund.com, and discuss how to receive your refund.

Still have a question?

Contact the Right Refund support team today!